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I'm using Apple music and today Just play as usually. When I play Spatial Music there is no icon "Dolby Atmos" if that album or song have Dolby Atmos and Lossless, I cannot see any icon when I playing. If the album has only lossless, I can see the icon when I playing. Can you help me figure out what error or what happen in my device?
iPad, iPadOS 14
Hi Trung Truong,
We see you're having a Dolby Atmos issue. To clarify, not all content will be available in Dolby Atmos. Are you saying that there is no content available in Dolby on your device currently? You can learn more about this here: About spatial audio with Dolby Atmos in Apple Music
Take care.
Trung Truong,
In this case, you may want to reach out to the experts here directly to look into this with you further: Contact Apple Support
Take care.
I've this issue too. Yesterday morning I was listening Rain On Me by Lady Gaga in Dolby Atmos using a Bose NC 700 headphones. Today the icon has disappeared. But, when I disconnect the headphones, the icon appear again.
With Dolby Atmos
Without Dolby Atmos
I have the same problem.
when Bluetooth headset is not connected, Dolby Atmos Logo is there.
When I connect Bluetooth headset the Dolby Atmos logo disappears.
same is happening with Apple wired headset.
Software version
Hi mingoslkd,
Thank for your help, I’m sorry ‘cause not clarify at the first point. I can hear Dolby Atmos in my device until the Friday; like Example, I usually hear Folklore of Taylor, it fully Dolby Atmos, but in friday I listen it as normal but the icon disappear. I have no idea why the icon disappear, but the sound seem like nothing change
I’ve been having the same problem. When I listen to *for example* billie Eilish’s new album on my iPhone speakers, the Dolby Atmos logo is visible.. and as soon as I connect by Bose headphones the logo just disappears.. but the Atmos effect is still there, I can hear it. Just the logo is gone..
Before I begin, I fully understand not all songs are mixed for Atmos...
I have observed the same issue. It sounds different when Atmos is enabled (always on), but the logo is not displayed which is not reassuring. Previously the Dobly Atmos logo appeared when my headphones where connected, either wired or via Bluetooth . Apple, please fix this.
Ok this is bad practise on apples part and a bit of the dark arts at play here if your asking me…
They used to display the Dolby atoms logo (with my Bower&wilkins headphones on over Bluetooth with the initial release of Dolby atmos - after having to manually select it like Apple says with third party headphones) however I noticed this logo had been removed this summer while using the headphones? I don’t know why, it still sound like Dolby atmos to my ears? If I turn the headphone off it displays the logo again like magic…
@apple can you explain why you made this change please, sell more headphones?
Hello. I have the same glitch too. It’s appeared from 14.7.1. On Apple headphones everything is ok.
How about being open with your loyal customer base?
Bad practise Apple, using a dark pattern to sell more headphones 👎
Dolby Atmos Disappear
