MacBook Pro 13 2020 iSight camera not detected then laptop goes into frequent kernel panic

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MacBook Pro 13 2020 iSight camera not detected then laptop goes into frequent kernel panic

I have the recent MacBook Pro 13 2020 (Intel) and have had it since June 2020. Just a few days ago, the camera suddenly didn't work and was no longer detected ever since. Thinking it might be a software issue, I made all the resets (PRAM/VRM, SMC), booted on safe mode, run diagnostics (which resulted in ADP000 code) to see the problem but the problem still persists which led me to think that it's a hardware issue.

Just yesterday, when I opened the laptop from sleep mode, it displayed the black screen prompt. Turns out it was a kernel panic that shuts down the laptop. After that, the laptop was stuck in a boot loop for a while. It will start just fine then freezes and shuts down, another kernel panic. Fast forward to today, it seems to be normal again and I haven't experienced a kernel panic so far and the camera is still undetected. I installed the recent security update (v10.11.1) and hoping it will not be thrown into another cycle of kernel panic.

Definitely this is a hardware issue but my problem is I have no reliable Mac servicing center near me (I live outside US). I wonder if there's a workaround like totally excluding the camera from all the laptop operations, assuming that this is the reason for the kernel panic. See the error log from one of those error events below. I hope there's anyone who can help.

error-log

MacBook Pro (2020 and later)

Posted on Jul 30, 2021 12:00 PM

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Answer 1

Jul 30, 2021 7:42 PM in response to jom161

Is that the full Kernel Panic log entry? Can you post a few other Kernel Panic logs? They are located in the "/Library/Logs/DiagnosticReports" folder. The file names will begin with "kernel" and end in ".panic".

To look for possible software issues run EtreCheck and post the report here using the "Additional Text" icon which looks like a piece of paper.

FYI, the built-in camera will not work in Safe Mode as the driver is disabled in Safe Mode. Do you have or can you create a full macOS external boot drive for testing? This is the best way to confirm the built-in camera has failed. If the built-in camera has failed, then it can easily cause major problems with a USB-C Mac. I think you are going to need to have the laptop repaired unless you have some third party software that is interfering. Make sure the app you are using has permission to access the Camera in the System Preferences "Privacy" pane.

Make sure to disconnect all external devices in case one of them is causing the problem.

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Answer 2

Aug 17, 2021 5:57 PM in response to jom161

Uninstall both CCleaner and CleanMyMac by following the developer's instructions. Anti-virus apps, cleaning apps, and third party security software is not needed on a Mac and usually causes more problems than they solve plus they impact system performance. If you still have problems after uninstalling these apps, then run EtreCheck again and post the new report here.

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Answer 3

jom161 Author

Level 1

8 points

Aug 16, 2021 7:47 PM in response to HWTech

Thanks for the replying to my concern, @HWTech. Your response might have actually identified the issue.

A few days after posting this, the built-in camera has been detected again and now working fine. I took some time to respond to this thread to observe first any possible issues that may arise but so far, it's all been well. In between those times, I uninstalled some apps and never let my laptop go to sleep again when I'm not using it. Before, I only shut it down once a month. This makes me think that a corrupted process or app could have interfered with the camera. As to how it was solved, I have no idea.

EtreCheck Report

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Answer 4

jom161 Author

Level 1

8 points

Jul 30, 2021 12:22 PM in response to jom161

EDIT: It might be confusing to read iSight camera. I'm really referring to the built-in camera.

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MacBook Pro 13 2020 iSight camera not detected then laptop goes into frequent kernel panic

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