Stuck on searching for incompatible software

Hi! For me using the migration assistant it's stuck at searching for incompatible software. There's no indication that anything is happening? Any suggestions?


MacBook, macOS 10.12

Posted on Jul 30, 2021 2:43 PM

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4 replies

Jul 31, 2021 12:35 PM in response to Onthegoinoz

Hello Onthegoinoz,


Thanks for reaching out to the Apple Support Communities. We understand you are experiencing some issues with moving content from your old computer to your new Mac. We are happy to help provide some guidance.


How long have you been waiting on this screen since you've started the process? Is this the first time you are trying to use the Migration Assistant, or have you tried multiple times? Are you migrating data from an older Mac or from a PC?


We notice that you have posted to the Apple Support Communities through the related article "Move your content to a new Mac". Did you follow those steps to initiate the transfer using migration assistant? We ask to make sure that all available software updates have been installed on the old computer and the new computer prior to starting the process:


Move your content to a new Mac


Keep us updated on the answers to those questions. We are here for you.


Cheers.

Jul 31, 2021 1:22 PM in response to Onthegoinoz

Thanks for keeping us updated. Are you attempting to migrate your data from another Mac or is it coming from a PC? If you try booting your Mac into safe mode and restart it once its in safe mode, do you notice any improvement?


How to use safe mode on your Mac


Have you tried using a different cable to connect the two devices with a cable instead of using a Wi-Fi network?


Transfer your information to Mac from another computer or device


Best Regards.

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Stuck on searching for incompatible software

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