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2021 MacBook Pro (M1 chip) can't find HP scanner

I am unable to use a late model HP ScanJet Pro 2500 f1 scanner with a 2021 MacBook Pro 13" with Apple silicon.


After booting to safe mode, clicking Apple > About this Mac, under "USB," the MacOS (v11.5.1) precisely recognizes the HP ScanJet hardware as attached to one of the USB ports.


When one goes to System Preferences > Printers & Scanners and click "+" to discover/add the scanner... nothing.


The HP Smart app found/added an HP printer, no problem. But it is blind to the scanner.


Likewise, the HP Easy Scan app doesn't see the scanner.


I spent an hour with Apple Support last night... no solution.


Anybody?

MacBook Pro 13″, macOS 11.5

Posted on Jul 30, 2021 6:59 PM

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4 replies

Aug 9, 2021 7:30 PM in response to Keith Barkley

Keith: the latest:

Mr. Hamrick of ViewScan had me install the 64bit version. It did not work. For this scanner, he says, his software relies on an HP scanner driver having been installed.


Someone a year ago had issues getting this scanner to work with a Mac Mini running Catalina and provided a link to an HP driver that caused it to work. Guess I'll attempt that.

2021 MacBook Pro (M1 chip) can't find HP scanner

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