HP Printer scan option doesn't show up on my iMac

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Level 1

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HP Printer scan option doesn't show up on my iMac

I recently downloaded the new MacOS (Big Sur 11.4) to my iMac; and for some reason I lost the scanner function on my HP LaserJet Pro MFP 475dw. I tried everything that the HP website suggested to repair, which only made it worse; the system preferences don’t even show a scan function anymore when I downloaded the recommended new driver, and their recommended HP-Smart program doesn’t recognize a scanner either; I’m frustrated. Suggestions?

iMac 21.5″, macOS 11.4

Posted on Jun 17, 2021 11:28 AM

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Answer 1

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Jack-19

Level 8

45,694 points

Jun 17, 2021 11:32 AM in response to Philip Fleck

Don't ever install any drivers from HP.

Go to System Preferences > Printers & Scanners, select the printer, and hit "-".
Now, restart the printer and Mac.
Go back to System Preferences > Printers & Scanners, hit "+", and re-add the printer.

-Jack

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HP Printer scan option doesn't show up on my iMac

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