I tried to take my broken iPad 12.9" Gen 2 device for repair at the Apple Store. They claimed that *only* 3rd parties will repair devices and that they only do trade-ins, offering me a new iPad Pro for around $700 ( my old iPad). Is this legit?
Please advice.
Thanks!
iPad Pro, iPadOS 14
Apple and Apple Stores DO NOT repair iPads.
To expedite speedy customer service, Apple and Apple stores ONLY DO in/out of warranty device replacements.
It is what it is.
No other options.
To do any significant repairs to an iPad will still cost a significant sum of money to repair and would take some significant time time to repair of which you would be without a device.
Your ONLY option with Apple is device replacement.
Sorry & Good Luck to You!
Apple and Apple Stores DO NOT repair iPads.
To expedite speedy customer service, Apple and Apple stores ONLY DO in/out of warranty device replacements.
It is what it is.
No other options.
To do any significant repairs to an iPad will still cost a significant sum of money to repair and would take some significant time time to repair of which you would be without a device.
Your ONLY option with Apple is device replacement.
Sorry & Good Luck to You!
True.
Apple Store do not do repair.
If you want to repair your iPad, use Get Support link at the top right of this page for options.
I don't know.
As for me, they sent me a box so I can post it to them and after 2 weeks I got the replacement back.
Note, it was replaced not repaired (it was my iPad Pro 12.9" 2nd generation screen was smashed).
I did fix an appointment with Genius Service (or whatever) at my local Apple Store, using the Repair req link above. I had an appointment to go in today and when I went to drop it off for repair, they insisted I trade it in, instead. Why offer repair services if you insist on trade-in?
Apple Store refuses to repair iPad, insists on trade-in only
