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Apple Store refuses to repair iPad, insists on trade-in only

I tried to take my broken iPad 12.9" Gen 2 device for repair at the Apple Store. They claimed that *only* 3rd parties will repair devices and that they only do trade-ins, offering me a new iPad Pro for around $700 ( my old iPad). Is this legit?


Please advice.


Thanks!

iPad Pro, iPadOS 14

Posted on Jul 30, 2021 11:59 PM

Reply
Question marked as Top-ranking reply

Posted on Jul 31, 2021 12:14 AM

I did fix an appointment with Genius Service (or whatever) at my local Apple Store, using the Repair req link above. I had an appointment to go in today and when I went to drop it off for repair, they insisted I trade it in, instead. Why offer repair services if you insist on trade-in?

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4 replies

Jul 31, 2021 12:11 PM in response to FreshEarly

Apple and Apple Stores DO NOT repair iPads.

To expedite speedy customer service, Apple and Apple stores ONLY DO in/out of warranty device replacements.

It is what it is.

No other options.


To do any significant repairs to an iPad will still cost a significant sum of money to repair and would take some significant time time to repair of which you would be without a device.


Your ONLY option with Apple is device replacement.



Sorry & Good Luck to You!

Apple Store refuses to repair iPad, insists on trade-in only

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