Apple claiming LCD damage
Apple is claiming an iPad my friend sent in has LCD damage and wants $300 to repair it. It only had a battery issue when we sent it in. They didn’t want to do mail order but the Apple store turned them away and cancelled their Genius appointment without telling them, saying mail order was the only option. They’re now at “Apple are criminals trying to scam me” levels of frustration. Is there anything they can do? They didn’t take photos of it because it didn’t occur to them that the box provided would be adequate to ship it. They wanted to use their own box and Apple told them to use the box provided.
iPad Air 3 Wi-Fi