Stuck in lost mode no WiFi.

Unfortunately the person I spoke with seemed to be too inconvenienced to help. He wouldn’t let me fully explain what I had and had not tried nor would he let me finish a sentence to even explain my situation. He just kept saying take it to the apple store. Ok well the closest authorized place is 326 miles away from me. That’s a 6-7 hour drive one way. First time in a decade I’ve ever had a rude support encounter. Not happy to say the least. I have another question. Since I am not concerned about the information on the computer itself because everything‘s in the cloud is there anyway I can just completely erase it and start over because I do know my activation lock info as far as that goes I just need to get around the lost mode code. Or what about restarting it in recovery mode please advise?

Yes and today I opened up and I was able able to connect it to my home WiFi but for some reason when I log in to iCloud it still shows it offline and the MacBook is still requesting the lost mode code as soon as the screen comes on. So the only change in my situation is that it is connected to WiFi which is rather pointless because iCloud and find my are still showing location unknown and offline. other than that nothing else has change.

Ok well let’s get the information straight

•LOCKED DEVICE•

Model: MacBook Air 11″

Version: macOS 10.15.7

Battery: 100%

Date originally locked: December 2020

Passcode and Lost mode pin: 5683 and 855883

Date found: April 2021

Methods or Remedies Attempted to Unlock Device:

•everyone I could find on the Apple support forum

•Called Apple Support

•Logged into iCloud—>FindMy also tried iCloud —> account settings—> devices

•iPhone—> FindMy —> devices

*none have worked.

•DEVICE(S) AVAILABLE TO ME SO I CAN LOG IN TO iCLOUD•

iPhone XR- FindMy is active. Device is up to date and working properly

iPhone 12- FindMy is active. Device is up to date working properly

Dell Laptop- Device is up to date and working properly

Please note that I am ok if there is a way to wipe and start over. I keep everything backed up on external drives and clouds. This is starting to interfere with my job. So is there a way I can can wipe it clean since I can’t seem to unlock it.

please see pics

also note that the macbook shows it to be 2:18 am which is wrong. The correct time is what the iPhone shows not the MacBook

also note that MacBook shows to be connected to my home WiFi. However when I log in to my WiFi router and look to see what devices are connected it DOES NOT show MacBook.

Please feel free to email me xxx@gmail.com. This was we can establish a communication that can be closer to real time. Then once a solution/remedy had been figured out that can be posted as one single entry. And of course if we aren’t able to reach a solution that can be posted as well. Nothing worse than being stuck reading a long thread concerning a problem that a person is experiencing, hoping for a solution where none is had once they reach the end of that thread.

[Personal Information Edited by Moderator]

I will try everything you’ve sent me this evening and will let you know. Will connecting to Internet directly with Ethernet cable be more helpful.