Stuck in lost mode no WiFi.

Dec 2020 lost my MacBook Air used “find my” Activated lost mode W/ 6 digit code. April 2021 found it, powered it on, entered 6 digit code. It didn’t work. I have only ever used ONE 6- digit code.

Side note: I know what the code should be.


went online and Read apple support forum that said to click lock it again so I did. That did nothing but change lock date from December 2020 to April 2021 still won’t unlock still won’t connect to WiFi. It won’t connect to my WiFi. So it’s stuck in lost mode hasn’t connected to the internet since December 2020, won’t connect to WiFi now. My home wifi info including password has not ever been changed nor Have I blocked or removed any devices in my router and my home WiFi is the only WiFi connection on my MacBook that was allowed to automatically connect to when powered on so it should at least connect to WiFi no matter what but it won’t. I’m not that concerned about losing important data and info. Its all backed up on the cloud.

Going to an apple store is not an option the closest one is 330 miles away.

So any suggestions?

Posted on Aug 1, 2021 6:26 AM

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21 replies

Aug 1, 2021 10:23 AM in response to Katana-San

  • Sign in to iCloud.com/find, then select your Mac from the Devices menu. Select Unlock and follow the steps to verify your identity.

unlock has never shown up as an option.

___________

  • Unlock your Mac from your iPhone, iPad, iPod touch, or Apple Watch using your device passcode.


I can’t find the option to unlock from my iPhone.


can you please provide in detail instructions of the two options I I copied from your response?

going to an apple store is not an option since the closest one to me is over 6 hours away

also please review photo as it shows what the options are for both iPhone find my app

and for iCloud when logged in through safari


Aug 8, 2021 1:27 PM in response to Katana-San

Ok well let’s get the information straight


•LOCKED DEVICE•

Model: MacBook Air 11″

Version: macOS 10.15.7

Battery: 100%

Date originally locked: December 2020

Passcode and Lost mode pin: 5683 and 855883

Date found: April 2021

Methods or Remedies Attempted to Unlock Device:

•everyone I could find on the Apple support forum

•Called Apple Support

•Logged into iCloud—>FindMy also tried iCloud —> account settings—> devices

•iPhone—> FindMy —> devices

*none have worked.


•DEVICE(S) AVAILABLE TO ME SO I CAN LOG IN TO iCLOUD•

iPhone XR- FindMy is active. Device is up to date and working properly

iPhone 12- FindMy is active. Device is up to date working properly

Dell Laptop- Device is up to date and working properly


Please note that I am ok if there is a way to wipe and start over. I keep everything backed up on external drives and clouds. This is starting to interfere with my job. So is there a way I can can wipe it clean since I can’t seem to unlock it.

please see pics

also note that the macbook shows it to be 2:18 am which is wrong. The correct time is what the iPhone shows not the MacBook

also note that MacBook shows to be connected to my home WiFi. However when I log in to my WiFi router and look to see what devices are connected it DOES NOT show MacBook.

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Stuck in lost mode no WiFi.

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