Twice now (in the last two weeks) I have received a call and, on ending the call, my screen freezes and the phone is, ergo, unusable. Mr. Phonez manages to unlock it, but as I said to him, how long is this going to happen. Has anyone got some helpful suggestions as to why this is happening and what I can do to prevent it.
iPhone X, iOS 14
Double check something:
You may have a poor battery condition which cannot provide sufficient power for peak performance. What is the Battery Health of your iPhone? Open Settings ➔ Battery ➔ Battery Health and let us know which percentage you see for Maximum Capacity. Also note what is written under Peak Performance. If your battery's Maximum Capacity shows a value of 80% or less, then it has gone through its lifecycle and therefore should be replaced, according to Apple.
If all looks well above when you checked the battery health then ry and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
Axel F.
Double check something:
You may have a poor battery condition which cannot provide sufficient power for peak performance. What is the Battery Health of your iPhone? Open Settings ➔ Battery ➔ Battery Health and let us know which percentage you see for Maximum Capacity. Also note what is written under Peak Performance. If your battery's Maximum Capacity shows a value of 80% or less, then it has gone through its lifecycle and therefore should be replaced, according to Apple.
If all looks well above when you checked the battery health then ry and Force Restart your iPhone EXACTLY as shown below and see whether that resolves the issue:
Axel F.
Thanks Alex....very useful. Will try it next time I get a 'freeze'. Oh....and my battery health is at 82%, so marginal!! I inherited the phone off my son. It was in a battered state and I had everything repaired, but forgot about the battery.......will investigate.
Thanks once again.
You are welcome. I believe that once your get the battery replaced then your troubles should be over.
Axel F.
I had the same problem. Very frustrating. I started using a wireless charger and the problem ended.
Screen freeze - iPhone X
