I have not dropped my computer or have had exercised pressure on it. I left it opened and came back to see a small crack on the side of the screen. The screen is not working anymore.
Apparently other users have experience the same thing.
I bought my computer about 5months a go.
Has Apple acknowledged hog this as a manufacturing issue yet ? Will I get a full refund for this
MacBook Pro 13″, macOS 11.4
Hi, yes. It’s is very frustrating. It took me several tries with going into the Apple Store (where the lady wrote in her notes that I dropped the computer), then online support and after I brought up the class action lawsuit, the online support connected me to a really nice guy who was a “higher up” manager and he spent time asking me all sorts of questions that he said the engineering team was curious about because this has been happening so often. Then they overnighted my computer and it was back almost the next day. They fixed my screen and did not charge me- but they said if it happened again they would have to
charge me (???) so now I’m so ultra scared even when I open and close it and when I put it in a bag. A laptop should be a lot sturdier than this- especially for what we pay for the apple product.
good
luck to you!
"The screen can crack if there is a crumb on it.." Will not be purchasing Apple computers again.
I bought MacBook Air M1 in MBS Singapore, I returned back to Philippine after only 2 mos I had the similar issue and now they are saying they will not cover any issues on the screen. Please Help!!!
I also bought mine in Singapore Marina Bay Sands last July - I had this crack Sept 2021
I also bought M1 pro in South Korea March 2021 - I had this crack July 2021
My screen cracked in the bottom left corner when closing it today. I have an appointment tomorrow at the apple store.
Worse is that I was chastised for not buying Apple Care, it was a gift that I had less than 24 hours.
Interesting on the M1Pro screen being 3/16" thick. How thick is the M1MBA in comparison, if you know?
That’s what we all thought and now we are stuck with a bad product. It’s ridiculous . This has made me very hesitant about buying any other Apple product.
Same for me...I do think they are finally realising there is a problem, even if they are not actually voicing it.
The people in the US have taken it much further...I was reading an article the other day...Good Luck to them....I was treated quite well compared to some but I am concerned it will happen again...
Do you have any update on the case ?
Was it covered under warranty or you had to pay the amount because the warranties for one year right like the limited warranty if it’s under the warranty period would be repaired for free???
Was it an external crack or internal crack ? Was the point of contact exposed to the screen outside with a crack or a smudge ?!
[Edited by Moderator]
Hi,
I got same issue with mac Book Pro M1. Did you got it fixed ?
My MacBook Air M1 - I have just had the same thing happen to me today, wasn’t touching or near the screen (never dropped or damaged it ever) when the screen went black and a colourful crack inside the screen appeared. Took to Apple store who are pretending not to know about this manufacturing issue/fault. They are trying to charge me £400 instead of replacing it and it is clear that other users on this site have experienced the same thing.
MacBook Pro M1 cracked screen
