I have not dropped my computer or have had exercised pressure on it. I left it opened and came back to see a small crack on the side of the screen. The screen is not working anymore.
Apparently other users have experience the same thing.
I bought my computer about 5months a go.
Has Apple acknowledged hog this as a manufacturing issue yet ? Will I get a full refund for this
MacBook Pro 13″, macOS 11.4
Hi, yes. It’s is very frustrating. It took me several tries with going into the Apple Store (where the lady wrote in her notes that I dropped the computer), then online support and after I brought up the class action lawsuit, the online support connected me to a really nice guy who was a “higher up” manager and he spent time asking me all sorts of questions that he said the engineering team was curious about because this has been happening so often. Then they overnighted my computer and it was back almost the next day. They fixed my screen and did not charge me- but they said if it happened again they would have to
charge me (???) so now I’m so ultra scared even when I open and close it and when I put it in a bag. A laptop should be a lot sturdier than this- especially for what we pay for the apple product.
good
luck to you!
You need to look at this from the other direction.
Apple employees are presented with MacBooks with cracked screens every day. When faced with the enormous cost, Owners, almost without exception, have "No Idea how anything could have damaged the screen." Some of these computers have such obvious abuse symptoms such as tire-prints on them after being run over by a car.
The standard policy is "Damage to glass is not a defect covered by Apple warranty against defects in materials or workmanship."
This sort of damage does not generally happen spontaneously. If you want a different answer, you must contact someone at Apple at a much higher pay-grade to make an exception for your specific case. You can start with the store manager, but they have already heard the same story from several irate users this week.
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If you made the decision to NOT pay for the AppleCare PLUS extended warranty, you made the decision to bear the cost of repairs during the extended warranty period yourself.
https://9to5mac.com/2021/07/30/m1-macbook-screen-cracks/
it’s reported everywhere just to prove I’m not lying that I didn’t damage it myself. No I didn’t take out Apple care as only purchased recently and don’t expect things like this to happen when I have not compromised the product at all!!!
Thanks Grant, yes I think 3 hours in the Apple shop on a Friday night :0 and on the phone to them has stressed me out a little … and it’s such a frustrating situation obviously because literally everyone is going to think “oh you cracked it” etc so feels like a losing battle and so unfair .. best wishes
The more I search, the more this seems to be a widespread issue like the former keyboard issue. I simply closed my M1 2020 MacBook Air and heard a weird noise. I opened it up and saw nothing unusual. The next day, in bright daylight, I could very faintly see 2 hairline cracks near the "MacBook" logo. There was nothing trapped there, not a single piece of debris or anything. Simply cracked on its own from closing the lid properly.
Called Apple immediately and was advised, "sorry thats a cosmetic issue, not a hardware fault". A cracked screen is "cosmetic"? Disgraceful, especially after almost 2 decades of Apple products with some MacBooks lasting almost a decade without any issues.
Im going to visit Apple Store in person and see if they are able to help me resolve as Im still under warranty. Fingers crossed.
I was not attempting to accuse you of anything -- only to help you understand what this looks like from the other side.
I am not trying to be antagonistic. I do wish you well.
I advise everyone to look into this more deeply.
MacBook Pro M1 cracked screen
