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On iMac after using one emoji the panel closes

On iMac after using one emoji the panel closes and I have to reopen to do the next one? This is a new problem, worked perfectly in the past. Very grateful for any help

iMac 21.5″, macOS 10.15

Posted on Aug 2, 2021 11:56 AM

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Question marked as Top-ranking reply

Posted on Aug 2, 2021 11:59 AM

Hello, Vikky54.


It sounds like something has confused the OS.


Reboot your Mac and see if the problem is cleared. If rebooting your Mac doesn’t fix things, see if the problem still happens in Safe mode (hold the shift key down at startup). It can take much longer (10 min) to safe boot so be patient.

How to use safe mode on your Mac - Apple Support 


Safe mode forces the OS to clear certain caches and logs and do other miscellaneous housekeeping. It's non-destructive to user data so is safe to do. Very often certain weird software behavior is corrected by simply logging in this way as a troubleshooting method. When you're in safe boot, the machine will not be at its best performance, especially with graphics, but that's normal.


Does the problem persist while in Safe mode?

Exit safe mode by restarting your Mac normally and re-evaluate the issue again.

If the problem is still unresolved, please return here and post a reply and we’ll see what else we can come up with for help.

1 reply
Question marked as Top-ranking reply

Aug 2, 2021 11:59 AM in response to Vikky54

Hello, Vikky54.


It sounds like something has confused the OS.


Reboot your Mac and see if the problem is cleared. If rebooting your Mac doesn’t fix things, see if the problem still happens in Safe mode (hold the shift key down at startup). It can take much longer (10 min) to safe boot so be patient.

How to use safe mode on your Mac - Apple Support 


Safe mode forces the OS to clear certain caches and logs and do other miscellaneous housekeeping. It's non-destructive to user data so is safe to do. Very often certain weird software behavior is corrected by simply logging in this way as a troubleshooting method. When you're in safe boot, the machine will not be at its best performance, especially with graphics, but that's normal.


Does the problem persist while in Safe mode?

Exit safe mode by restarting your Mac normally and re-evaluate the issue again.

If the problem is still unresolved, please return here and post a reply and we’ll see what else we can come up with for help.

On iMac after using one emoji the panel closes

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