My Netflix says it is billed though iTunes

My netflix has refused to let me watch anything because a payment will not go through however all my billing information is totally up to date. My netflix says it is billed though ITunes but according to itunes I have no subscriptions whatsoever. Therefore I cannot watch anything, I cannot change any of my account details and I also cannot cancel my account or set up a new account.

How do we get around this? I have tried apple support and nothing seems to work.

[Re-Titled by Moderator]

Posted on Aug 2, 2021 12:36 PM

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1 reply

ed2345

Level 9

63,990 points

Aug 2, 2021 3:44 PM in response to shaney01

Shaney,

iTunes and Netflix had a "divorce" about 2 years ago, and Netflix will not accept new or rejoining customers that bill through iTunes: https://help.netflix.com/en/node/25097

It is not supposed to affect continuing customers, but we have seen several cases on this Forum where it did.

iTunes is apparently not billing you. You might want to consider starting a new subscription billed directly through Netflix.

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My Netflix says it is billed though iTunes

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