Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

NicoArroyo Author

Level 1

8 points

Netflix

I have problem with mi Netflix account. I Have a subscription and now i can't see Netflix, the app say me that I have to made a new subscription!!! Why? Apple send me the last bill to my email box....

What change?

Posted on Aug 20, 2021 12:26 PM

Reply

Best reply

Level 9

62,618 points

Posted on Aug 20, 2021 12:36 PM

Nico,

Since about 2 years, Netflix has not accepted new or rejoining customers who bill through iTunes. It is not supposed to affect continuing customers, but there have been many problems reported. If your situation permits, this might be a good time to set up your subscription directly with Netflix. See more information here:

https://help.netflix.com/en/node/25097

View in context

Similar questions

3 replies

Best reply

Level 9

62,618 points

Aug 20, 2021 12:36 PM in response to NicoArroyo

Nico,

Since about 2 years, Netflix has not accepted new or rejoining customers who bill through iTunes. It is not supposed to affect continuing customers, but there have been many problems reported. If your situation permits, this might be a good time to set up your subscription directly with Netflix. See more information here:

https://help.netflix.com/en/node/25097

Reply

NicoArroyo Author

Level 1

8 points

Aug 20, 2021 12:46 PM in response to ed2345

OK.. i have to unsubscribe to Netflix through iTunes? And made a new subscription directly with Netflix?

Reply

Level 9

62,618 points

Aug 20, 2021 1:51 PM in response to NicoArroyo

Nico,

That is probably the best way to do it.

You could also ask Netflix Customer Service if there is a way to transfer billing on the same subscription.

Reply

Netflix

Welcome to Apple Support Community

A forum where Apple customers help each other with their products. Get started with your Apple ID.

Learn more Sign up