iPhone 7 Plus Microphone Not Working etc etc

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eeyang Author

Level 1

4 points

iPhone 7 Plus Microphone Not Working etc etc

Hello,

I am using an iphone 7+ since 2018.

Recently, I am able to make phone calls but can't hear from the other party nor they can hear me.

When i try to make a whatsapp call it tells me that am already on another call.

I can hear whatsapp voices through loud speaker but not through

Secondly I am facing is that earphones are no longer working and even if I put earphone I still hear the sound from the phone.

Thirdly my voice memo is not working.

I researched online and tried restarting, switching to airplane mode, resetting network, resetting settings, restarting 5 times etc etc.

Sometimes after restarting phone or network, everything works. Phone calls work, whatsapp works, voice memo works etc etc but only for a short moment, few minutes maybe.

I saw this issues everywhere, people complaining the updates and etc.

Are you trying to make us buy new apple phone? Dream on please.

Thanks

iPhone 7 Plus, iOS 14

Posted on Aug 2, 2021 1:52 PM

Reply

Answer 1

Sparks0829

Community Specialist

Aug 3, 2021 10:29 AM in response to eeyang

Hi there eeyang,

Thanks for joining us in Apple Support Communities! We understand you're unable to hear or be heard during phone calls on your iPhone 7, headphones no longer work when connected, and Voice Memos aren't working as expected. We're glad you're here, and we can provide some guidance.

To start, are you unable to hear audio from your iPhone speaker or receiver only during phone calls, or does other audio content, like music or videos, not play any sound either? Try the suggestions in the support articles below to test your microphones and speakers:

If the microphones on your iPhone aren't working

If you hear no sound or distorted sound from your iPhone, iPad, or iPod touch speaker

Next, for the behavior you're experiencing with your headphones, work through the suggested steps here:

If your headphones don't work with your iPhone, iPad, or iPod touch

If these issues persist after working through all the steps in the links above, and you're not able to record any audio in Voice Memos because the option is dimmed, you'll want to have your iPhone inspected by a technician to help determine the next best steps. Learn how to locate a service provider and get more information about iPhone repairs from the links below:

Find Locations

iPhone Repair and Service

We hope this information is helpful. Don’t hesitate to let us know if you have any more questions.

Take care.

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iPhone 7 Plus Microphone Not Working etc etc

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