As of today, all my printouts on my HP PageWide Pro 452dn look like the attached image where every character is a question mark inside a box. This happens with PDF's and Word documents, and the fonts are the same ones I always use (Calibri, Cambria, etc.). It could be a Big Sur 11.4 issue since I just updated. Any ideas?
MacBook Pro (2020 and later)
Hello People , Update
I have called HP and there is a solution without updating firmware. What you can do is go on Mac to printers and scanners and delete the printer. Then add new printer and select in the box usage: PCL Printer or Post Script Printer. Both worked for me.
One means for me only black and white and the other one was with colour printer. Any way with this I was able to print again. Of course you can call HP and they will assist you with this problem. This was a easy fix and they are aware of the issue and finding solution. Some were was asked Duplex , say yes to this option. Good luck
I do have the distinct impression that the problem is indeed update related but on Apple’s side. I have the same issue with my HP Pagewide 377DW and I know for sure that it has not been updated, while my MacBook Air M1, iPhone and iPad all have been updated recently and all show this issue when printing PDFs (where they did not before).
I noticed they released a new driver October 14th, version 2.12.0.211012. I used the hp easy start 4 (new driver installer on HP site) and it asked for me to change to the HP driver from the airport for each of our printers so I did and several prints have been good now. Fingers crossed this is the fix.
Good work spotting that new driver! I also tracked it down on HP's support site and used that app to install the HP printer driver. During the installation process, I chose to only install the printer driver and NOT the scanner driver. Also, I chose to use the HP printer driver rather than the existing driver (presumably the AirPrint driver) near the end of the setup process. I tested printing from Word with success on two Macs running the latest macOS Big Sur. Keep in mind, you will need to install the HP driver on each Mac computer.
Meanwhile, my iPad prints boxed question marks when printing the same document. Sigh.
I checked the printer's Embedded Web Server for new firmware today, and it still shows that the firmware dated Aug 2, 2021, is the latest offering.
I'm curious if AirPrint in macOS Monterrey might have a fix for this issue. That OS update should be available before too long.
Hello
Thanks, the latest firmware works.
What I did in addition is that I did change the printer not presenting any further firmware updates for a user approval.
If it works - don't fix it.
Merry Xmas from Finland.
Tony Arnold
Launch Font Book, select all fonts and validate the fonts via the Edit ➙ Validate Font menu option.
So it's the output when printing previously created Word files? Have you tried, as a workaround, converting to pdf and printing from Preview?
Changing to Generic PostScript Printer worked for me, except that now I can't print envelopes. No matter what I try, I can't get the formatting correct. Any suggestions from anyone?
Update. Thank you Microsoft for your help.
1)i was told to delete my HP477 printer.
2) reinstall it, on USE tab. click on Generic PostScript Printer
3) add
worked for me.
Printing question marks in boxes
