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Payment question

the telephone operator billed me 7.99 euros, which states that the payment was made through Apple in July. (no other comments) I analyzed my purchase / subscription history and did not find anything. I have never confirmed a purchase via a phone number before, the payment method always costs - card

give feedback please, what kind of purchase I could make, which I do not know myself. I always paid only by card, I don't even know how to pay through a mobile operator

I always paid only by card, I don't even know how to pay through a mobile operator

iPhone XR, iOS 14

Posted on Aug 4, 2021 1:30 AM

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Question marked as Best reply

Posted on Aug 4, 2021 11:13 AM

Hello,


The support article "If you see 'apple.com/bill' on your billing statement" explains how you can check your iTunes and App Stores purchase history, cancel subscriptions, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. Click on this link to read this article ➞ https://support.apple.com/HT201382 If you use Apple Card you may find this document helpful too: 'If you see an Apple Services charge you don't recognize on your Apple Card' ➞ https://support.apple.com/HT210618


Other possibilities to consider (not all may apply in your situation):

- Unanticipated amounts may be grouped charges ( https://support.apple.com/HT201359 ).

- Purchases can be made with your ID if your Apple ID is compromised (what to do ➞ https://support.apple.com/HT204145 ) or somebody else has access to your device (require purchase password ➞ https://support.apple.com/HT204030 ).

- If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts ( https://support.apple.com/HT204759 ).

- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.

- Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ https://support.apple.com/HT201292 ).


If a purchase is listed in your purchase history and you want to ask for a refund, click on this link to "Request a refund for apps or content that you bought from Apple" --> https://support.apple.com/HT204084


If a reporting a problem request is unsuccessful or you have another issue you can also try clicking here ➞ https://support.apple.com/choose-country-region/media-services Select your country, then a product.

or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232


This link to 'Subscriptions and Billing' has a different layout of some (but NOT all) of the information provided above --> https://support.apple.com/billing

Similar questions

1 reply
Question marked as Best reply

Aug 4, 2021 11:13 AM in response to valeri213

Hello,


The support article "If you see 'apple.com/bill' on your billing statement" explains how you can check your iTunes and App Stores purchase history, cancel subscriptions, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. Click on this link to read this article ➞ https://support.apple.com/HT201382 If you use Apple Card you may find this document helpful too: 'If you see an Apple Services charge you don't recognize on your Apple Card' ➞ https://support.apple.com/HT210618


Other possibilities to consider (not all may apply in your situation):

- Unanticipated amounts may be grouped charges ( https://support.apple.com/HT201359 ).

- Purchases can be made with your ID if your Apple ID is compromised (what to do ➞ https://support.apple.com/HT204145 ) or somebody else has access to your device (require purchase password ➞ https://support.apple.com/HT204030 ).

- If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts ( https://support.apple.com/HT204759 ).

- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.

- Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ https://support.apple.com/HT201292 ).


If a purchase is listed in your purchase history and you want to ask for a refund, click on this link to "Request a refund for apps or content that you bought from Apple" --> https://support.apple.com/HT204084


If a reporting a problem request is unsuccessful or you have another issue you can also try clicking here ➞ https://support.apple.com/choose-country-region/media-services Select your country, then a product.

or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232


This link to 'Subscriptions and Billing' has a different layout of some (but NOT all) of the information provided above --> https://support.apple.com/billing

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