My apple music app cannot play the music without the any network connection with downloaded music

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Level 1

8 points

My apple music app cannot play the music without the any network connection with downloaded music

As the title mentioned after I updated the software of my iPhone 12 Pro Max. There is another issue coming out, the song downloaded on the device cannot play while disconnected from the network. I have tried to restart the device and the problem still not fix. There was a notification pop-up and include the error 7300. I have no idea why Apple Music cannot be played even the songs have been downloaded on the device.

Posted on Aug 4, 2021 2:48 AM

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Answer 1

Jeff_W.

Community Specialist

Aug 5, 2021 5:42 AM in response to GaryLamKH

Hello GaryLamKH,

Thanks for reaching out to Apple Support Communities. We see you're having some issues with Apple Music, and we'd like to help. From here, try and remove and download the music you're seeing this with, to see if the issue remains.

You can get help with how to Delete music, movies, and TV shows from your device.

This article can assist with how to Redownload music.

Take care.

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Answer 2

GaryLamKH Author

Level 1

8 points

Aug 5, 2021 7:05 AM in response to Jeff_W.

Its work! Thanks for sharing the solution

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My apple music app cannot play the music without the any network connection with downloaded music

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