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When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.
my MacBook Pro (13-inch, 2017) cannot up-date OS Big Sur version 11.5.1. pop-up massage said internet connection problem but my connection is OK. meantime my OS still 11.4
and PC body become heat short time
my other gear such as Mac mini or iPhone were without any problem to up-date version 11.5
MacBook Pro 13″, macOS 11.4
User wrote " my other gear such as Mac mini or iPhone were without any problem to up-date version 11.5 " Yes Mac mini can run Big Sur but iPhone runs a totally different OS called iOS and the latest version is 14.7.1 and not macOS 11.5 which is only for Apple Computers.
User wrote " my other gear such as Mac mini or iPhone were without any problem to up-date version 11.5 " Yes Mac mini can run Big Sur but iPhone runs a totally different OS called iOS and the latest version is 14.7.1 and not macOS 11.5 which is only for Apple Computers.
Immediate item of Major Concern and there are more but that is secondary to the Biggest Issue - This computer is running critically low on free hard drive space.
The above must be solved . That and the fact this is the smaller Internal Drive at 128 GB. It will be a challenge to get enough Empty Space to upgrade to Big Sur 11.5.1
What is “Other” storage on a Mac, and how can I clean it out?
Free up storage space on your Mac
OmniDiskSweeper - Safe and Trusted Developer
Etrecheck is a diagnostic utility by a respected member of this community. You get it from its website.
You run it and it will produce a report. When it finishes, click Share Report->Copy Report.
Then start a reply here, click the “additional text” button below your message and Paste.
Obviously there is something amiss with this mac.
Please run Etrecheck and post its full report here.
Use the “additional text” button and paste the report into the text box.
thanks your kindly reply.
could you guide me how I can doing Etrecheck and get report?
I did first aid for dick utility
P.Phillips, your right. sorry my mistake, yes iPhone was iOS 14.7.1
p.pillips thank you as your guideline, I success to OS up-date.
I am very appreciate you
I did it and found the problem, thank you
Welcome ;-)
cannot Mac OS Big Sur 11.5.1 update
