Playback issue on Nvidia Shield

I just got Apple TV for my Nvidia Shield. Shows will start but in 5-20 seconds the picture will freeze, though the sound continues. I can go back and pick up where I left off but the issue continues. I’ve tried both resetting and reinstalling the app with no success. The Apple TV app works fine on my iPhone on my home network and the Shield works fine otherwise.

SHIELDAndroidTV,

Posted on Aug 4, 2021 11:54 PM

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4 replies

Aug 5, 2021 6:13 PM in response to Iskander4000


Hello Iskander4000,


Thanks for asking the Apple Support Communities for help with the Apple TV app.


We see the article you came from, thanks for verifying everything was set up correctly.


Next, check the troubleshooting here: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support


There is a section specific to if videos stop playing. Thanks.

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Playback issue on Nvidia Shield

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