I just got Apple TV for my Nvidia Shield. Shows will start but in 5-20 seconds the picture will freeze, though the sound continues. I can go back and pick up where I left off but the issue continues. I’ve tried both resetting and reinstalling the app with no success. The Apple TV app works fine on my iPhone on my home network and the Shield works fine otherwise.
SHIELDAndroidTV,
Hello Iskander4000,
Thanks for asking the Apple Support Communities for help with the Apple TV app.
We see the article you came from, thanks for verifying everything was set up correctly.
Next, check the troubleshooting here: If you can't watch or stream movies and TV shows in the Apple TV app - Apple Support
There is a section specific to if videos stop playing. Thanks.
same error here. Video stops to play after 20-30 min and app need to be restarted. on top op that, the subtiles are lost and need to be turned off and on again once in a while, maybe every 15-20 minutes. A truly sub-par experience.
I'm having the exact same issue, and the support page you linked had nothing helpful. This is more than a "restart" or "reinstall" issue. We need an actual solution!
I have same issue. Have to restart apple TV multiple times and then sometimes video will play on my Nvidia Shield
Playback issue on Nvidia Shield
