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In Call - unable to view other apps!

Previously, whilst in a call I could go to other apps and get information, and then go back to the call. Despite still being in the call when I look on my desktop there is nothing to show I am still in that call. If I then need to press any numbers, eg for a selection within a company, it assumes that this is a new call and overwrites my current call (which doesn't recognise that I have made a selection - help!


Posted on Aug 5, 2021 2:38 AM

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Question marked as Top-ranking reply

Posted on Aug 5, 2021 9:37 AM

Firstly get the phone to show full screen on a call to make it easier to spot


Settings, Phone, Incoming calls, Full screen


Then depending on the phone either double click the home button, or pull the app halfway up on newer phones, and select the phone app screen from the selection if apps shown

Same asked normal app switching

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Question marked as Top-ranking reply

Aug 5, 2021 9:37 AM in response to mrsjoconnor

Firstly get the phone to show full screen on a call to make it easier to spot


Settings, Phone, Incoming calls, Full screen


Then depending on the phone either double click the home button, or pull the app halfway up on newer phones, and select the phone app screen from the selection if apps shown

Same asked normal app switching

In Call - unable to view other apps!

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