Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

My MacBook doesn’t turn on

I opened my MacBook and it has black screen and only a arrow on the screen,can’t do anything about it

it looks like this


MacBook Air 13″, macOS 11.2

Posted on Aug 5, 2021 12:23 PM

Reply
Question marked as Best reply

Posted on Aug 6, 2021 3:33 AM

Hold the Power Button for 10 seconds or until the computer turns off. Disconnect all external devices including External connect Display.


Start up a Mac with Apple silicon in safe mode

  1. On your Mac, choose Apple menu  > Shut Down.
  2. After your Mac shuts down, wait 10 seconds.
  3. Press and hold the power button on your Mac until the startup options window appears showing available startup disks and Options.
  4. Select a startup disk.
  5. Press and hold the Shift key, click Continue in Safe Mode, then release the Shift key.


11 replies
Question marked as Best reply

Aug 6, 2021 3:33 AM in response to Anastasiakoltsova

Hold the Power Button for 10 seconds or until the computer turns off. Disconnect all external devices including External connect Display.


Start up a Mac with Apple silicon in safe mode

  1. On your Mac, choose Apple menu  > Shut Down.
  2. After your Mac shuts down, wait 10 seconds.
  3. Press and hold the power button on your Mac until the startup options window appears showing available startup disks and Options.
  4. Select a startup disk.
  5. Press and hold the Shift key, click Continue in Safe Mode, then release the Shift key.


My MacBook doesn’t turn on

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple ID.