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Emailing a Giftcard

My friend emailed me a gift card from an Android device and I haven't received it, yet. It's been about 2 days. What should I do?

iPhone X, iOS 14

Posted on Aug 5, 2021 12:16 PM

Reply
Question marked as Top-ranking reply

Posted on Aug 6, 2021 8:43 AM

Hello there, Axalyn!


Thanks for reaching out tyo the Apple Support Communities! it sounds like you have not received a gift card that was purchased through an Android device. Since an Android device was used, it's likely they used this link to Buy Apple Gift Cards directly on the website. If you have checked to be sure the email has not gone to your spam in your email folders, your friend will need to log into this link for Viewing & Changing Orders and be sure the purchase went through.


If there is still an issue, we would recommend having your friend reach out to Apple directly by checking out this link to Get Support and they will be more than happy to proceed with additional steps.


Have a super day!

1 reply
Question marked as Top-ranking reply

Aug 6, 2021 8:43 AM in response to Axalyn

Hello there, Axalyn!


Thanks for reaching out tyo the Apple Support Communities! it sounds like you have not received a gift card that was purchased through an Android device. Since an Android device was used, it's likely they used this link to Buy Apple Gift Cards directly on the website. If you have checked to be sure the email has not gone to your spam in your email folders, your friend will need to log into this link for Viewing & Changing Orders and be sure the purchase went through.


If there is still an issue, we would recommend having your friend reach out to Apple directly by checking out this link to Get Support and they will be more than happy to proceed with additional steps.


Have a super day!

Emailing a Giftcard

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