I set my son's account with the wrong year so it appears as though he's an adult. I realized that to control his screen time he needs to appear as a minor, which he is. I change the DOB on appleid.com and it says i will receive an email, that i never receive, to confirm he's a minor. What should I do here?
iPod, iOS 11
If you followed the steps in the article below, use the link at the end of article to contact Apple Support.
I assume you're familiar with Update the birth date associated with your Apple ID - Apple Support
Did you check you junk mail? Are you using an alternative email account for notifications? About your Apple ID email addresses - Apple Support
If you still have problems:
Click here --> https://support.apple.com/choose-country-region Select your country, then a product. If you don't see one that handles your issue then keep experimenting with selections until you reach one that gets you a chat session or a telephone call and get the representative to redirect you.
or:
Contact Apple for support and service --> "See a list of Apple phone numbers around the world."
Click here --> https://support.apple.com/HT201232
Edit: I'll add that the link at the end of the article about updating birthdays is very general but if you want to use it, just do what I advise in the first contact method I mentioned above.
How do I change the real birthday of my son who's not an adult?
