my desktop turns on but nothing is displayed on the screen. It's just grey.

what can I do to fix this or get all the data off of it



iMac 21.5″, macOS 10.12

Posted on Aug 7, 2021 1:10 PM

Reply
3 replies

Aug 7, 2021 1:56 PM in response to sergiofromca

Your data is on your Time Machine (or bootable clone) backup. If you have not been backing up you are about to learn a painful lesson on why backing up is NOT something you "should" do, backup is imperative and simple. Back up your Mac with Time Machine & OWC Mercury Elite Pro


Your options assuming the issue a hardware problem to get your data:


  • Remove the drive from the computer and put it in an enclosure and move the data to another computer.
  • If you have another Mac available use Target Disk Mode
  • Hire a data recovery service.

This thread has been closed by the system or the community team. You may vote for any posts you find helpful, or search the Community for additional answers.

my desktop turns on but nothing is displayed on the screen. It's just grey.

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.