Faulty iPhone 11

Cookieagapi wrote:

I have a new iPhone 11 and from the beginning it does a weird thing, which is zooming in the screen by itself, without me doing anything, and then I try to unlock but it doesn't recognize my face nor can I enter the password because the numbers are zoomed in and aren't shown, so as to enter the password. So, I tried to terminate the phone by pressing the 2 necessary buttons but it doesn't terminate either. See attached photo.

https://discussions.apple.com/content/attachment/b51e856d-60ed-42f8-a4c7-3d14e265c1bf

Please advise me what to do? Is the phone faulty? It has done this twice since now and I have the phone just a week. Thank you in advance.

You do this If your iPhone, iPad, or iPod touch won't turn on or is frozen - Apple Support