Playlist Missing Songs on Phone

I'm using AM on my Pixel 5. Maybe 2 weeks ago something happened with all of my playlists and now they aren't showing all of my songs.

All the playlists started using the iCloud/AM versions of songs. For example instead of using The What by Biggie that I have in my library (which is slightly different than the official one) it uses the iTunes official version. But it's weird because this only happens when the song is in a playlist. If I access the track from the "Songs" section, it uses my uploaded version.

More importantly, a lot of my playlists suddenly are missing a lot of songs. For example, I have a Morning playlist of 55 tracks. On iTunes and in the Web Player all 55 songs show. But when I access the playlist on my phone only 36 songs appear.

And again this happens with all of my playlists on my phone.

I've tried uninstalling and reinstalling Apple Music but it didn't help.

Posted on Aug 9, 2021 4:48 PM

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1 reply

Eric--F

Community Specialist

Aug 10, 2021 11:43 AM in response to gurrilla

Hi gurrilla,

Thank you for using the Apple Support Communities.

It sounds like you're having problems with Apple Music app for Android and we’re happy to help! If you haven’t already done so follow the steps below, then check to see if the problem is there after each one.

Restart Apple Music app: Home Screen > App > Settings > Apps > Apple Music > Force Stop, tap OK
Turn off your Pixel phone for 30 seconds, then turn it back on: Turn your Pixel phone on & off - Pixel Phone Help
Clear app cache: Home Screen > App > Settings > Apps > Apple Music > Storage > Clear Cache
Turn off your Pixel phone for 30 seconds again, then turn it back on
Sign out of Apple Music and then sign back in: Apple Music app > go to the bottom of the screen, tap Library, Listen Now, Browser, or Radio > tap the three dots > Tap Settings > Sign out. Tap the three dots again > Settings > Sign in.

We hope this helps.

Take care.

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Playlist Missing Songs on Phone