Unable to open photos from iPhone on PC

We tried the One Photo App when I was working with Microsoft. It helped a tiny bit but still had multiple issues. The issue is more outside of the Photo App and has to do with USB and the communication between the phone and PC. Also nothing works right when you're trying to access the photos on the phone using file explorer -- which is what I've done for 10 years or more.

Glad to hear Windows 11 seems work ok. My experience is a little better but not yet 100%. Still can't open a picture directly from file explorer. But -- can copy and delete directly off the phone which was my biggest issue. Can see the thumbnails directly from the phone. Still getting the occasional disconnect error message but not as often. So it looks like Microsoft is making some progress on the fix with the latest updates.

The scenario described by otakusan555 is very similar to what I've been seeing. I've spent multiple hours on the phone with Apple support and now with Tier 3 level support from Microsoft. To condense down some of the things we've concluded in the most recent call with Microsoft:

1) It appears to be a USB communication problem between the phone and the PC. Likely somewhere inside the USB software in Windows. Not related to the USB cable or connection -- just the communication via USB cable between the phone and pc.

2) I tested last night with an Android phone and it has the same problem.

3) It doesn't appear to be related to any of the windows apps. We've tried multiple different programs to view and edit the photos.

4) There are a number of errors every time you disconnect the USB cable -- supporting the USB communication theory. Those errors will continue to pop up hours after the device was disconnected.

5) Importing photos from the phone to iCloud or to PC using the Photo app seems to work ok. Once the photo is off the phone -- then you can work with it like normal.

6) For the pc in particular -- you'll want to make sure the photos are downloaded in jpg format to eliminate other issues that can pop up using the heic format.

7) You can't use file explorer to view, copy, delete, move, rename or edit the photos on the phone. Can't do anything with them until you import off the phone.

I have another session set with Microsoft support for Friday and will post back here when I know more.

This isn't the issue on my setup. I've had the twin files show up lately with live but figured out how to turn that off on the phone. Neither of the files is actually corrupt. You just can't open them with file explorer. Once they are imported with Photos app then they are fine.

Update as of a couple days ago. I was getting lots of errors every time I unplugged the phone. Microsoft has apparently fixed that issue with an update. The problem viewing photos with file explorer still exists.

The problem is reversed from yours on my setup. You can't open them from the phone using file explorer. Once they are imported to the pc then you can open them ok with photo app.