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I'm on MacBook Pro (16-inch, 2019), Big Sur 11.5.1. Dual GPU, Touch Bar model
True Tone always changing by itself. From blue-ish to warmer yellow-ish constantly in split second, sometimes jumping, sometimes slowly fades
I have my Automatic adjust brightness and True Tone On. Normal lit room condition. Never have this issue before updating to 11.5.1. Anyone encounter this issue before? How to solve it?
Thanks
MacBook Pro with Touch Bar
Aldy W wrote:
Hi Thanks for your reply. I did try to turn off True Tone but i don't like it. It's too blue-ish like old model screen. I'm doing Video Editing works so this might affect my work and the white colors are too strong.
But when i use my macbook in the dark this issue doesn't appear. I'm afraid something's wrong with the internal sensors
Then take it in—
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
Aldy W wrote:
Hi Thanks for your reply. I did try to turn off True Tone but i don't like it. It's too blue-ish like old model screen. I'm doing Video Editing works so this might affect my work and the white colors are too strong.
But when i use my macbook in the dark this issue doesn't appear. I'm afraid something's wrong with the internal sensors
Then take it in—
In or out of warranty you can get a free over the counter 'Apple Service Diagnostics' test /assessment
Make an appointment for a "hardware issue"—
https://www.apple.com/retail/geniusbar/
Outside the USA
https://locate.apple.com/country
“Mac notebook, contact us and we'll send you a box you can use to ship it to an Apple Repair Center. We'll return your repaired product to you as quickly as possible. Depending on where you get service, you might be able to check the status of your repair online.” Start a service request https://support.apple.com/mac/repair/service
Call Customer Support (800) MY–APPLE (800–692–7753)
or on line https://getsupport.apple.com/
or call AppleCare Support at 1-800-APLCARE (800-275-2273)
Outside the USA—Contact Apple for support and service by phone
See a list of Apple phone numbers around the world.
https://support.apple.com/en-us/HT201232
Learn how to get your Mac fixed and how much it will cost. https://support.apple.com/mac/repair/service
Get your Mac ready for service - Apple Support https://support.apple.com/en-us/HT209095
Hi Thanks for your reply. I did try to turn off True Tone but i don't like it. It's too blue-ish like old model screen. I'm doing Video Editing works so this might affect my work and the white colors are too strong.
But when i use my macbook in the dark this issue doesn't appear. I'm afraid something's wrong with the internal sensors
Aldy W wrote:
I'm on MacBook Pro (16-inch, 2019), Big Sur 11.5.1. Dual GPU, Touch Bar model
True Tone always changing by itself. From blue-ish to warmer yellow-ish constantly in split second, sometimes jumping, sometimes slowly fades
I have my Automatic adjust brightness and True Tone On. Normal lit room condition. Never have this issue before updating to 11.5.1. Anyone encounter this issue before? How to solve it?
Thanks
Yes I have seen this behavior; marginal ambient light it can not make up it's mind.
Turn off True tone and compare your results....
Use True Tone on your Mac - Apple Support
you can submit your Apple Feedback http://www.apple.com/feedback
True Tone Problem - Keep changing color temperatures
