No power to HomePod

Question

fletch777 Author

Level 1

35 points

No power to HomePod

HomePod suddenly stopped working ?? No lights on top, not showing in Home app..

Any ideas what to do ? It was bought on launch day so out of warranty….

Posted on Aug 10, 2021 4:37 PM

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Answer 1

Vancouver22

Level 8

37,526 points

Aug 10, 2021 5:36 PM in response to fletch777

See if you’re able to reset it

Unplug HomePod or unplug the power adapter for HomePod mini, wait 10 seconds, then plug it back in.
Wait 10 seconds, then touch your finger to the top of HomePod and hold it there.
The white spinning light will turn red. Keep your finger down.
Siri will say that your HomePod is about to reset. When you hear three beeps, you can lift your finger.

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Answer 2

fletch777 Author

Level 1

35 points

Aug 11, 2021 1:30 AM in response to Vancouver22

Thank you for your replies. I left it 24 hours and followed your suggestions. Not even a flicker of light. I’m not willing to just dispose of the HomePod as this is supposed to be a high end item. Very disappointed with the response that I received at Cardiff Apple Store, they wanted £280 to repair.. I said that under UK Consumer Law that an electrical item of this price should be repaired up to 6 years, they said sorry but it’s just 2 years..

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Answer 3

Vancouver22

Level 8

37,526 points

Aug 10, 2021 10:18 PM in response to fletch777

I don’t think the reset will work . Try leaving it unplugged for over 24 hrs, then try the reset procedure posted above

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Answer 4

Vancouver22

Level 8

37,526 points

Aug 11, 2021 11:47 PM in response to fletch777

I have one mini! It sounds ok but not as good as the big ones. My big ones are still working …. knock on wood.

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Answer 5

Vancouver22

Level 8

37,526 points

Aug 11, 2021 4:43 PM in response to fletch777

I’m so sorry but once past it’s warranty date they won’t replace it. They appear to have a one to three year lifespan. Oddly enough there are people out there interested in buying dead ones. Might be worth looking into to get something back on it.

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Answer 6

fletch777 Author

Level 1

35 points

Aug 11, 2021 5:36 PM in response to Vancouver22

Thank you for letting me know about this, very disappointed that these are not going to last. At that such a high price. A fantastic speaker in my eyes. Maybe they knew of a problem and discontinued them ?? I have bought 2 HomePod minis to go either side of my last OG HomePod. When they are linked it gives a very good sound. Hopefully they will develop a comparative speaker with this great sound quality, but with some kind of USB-C port that you can access the software inside...

Thanks again for your help...

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No power to HomePod

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