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My iPhone has an issue

My iPhone's microphone is stuck on mute, when I call someone or they call me, I can't press the speaker button, it's greyed out and I cant hear whoever is calling me and they can't hear me, another example of this is when I take a video, there is no audio and the mute/unmute button is also greyed out.


please help me with this issue


iPhone 7, iOS 14

Posted on Aug 10, 2021 5:35 PM

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Question marked as Top-ranking reply

Posted on Aug 11, 2021 2:37 AM

Angie ~ Apple's iPhone User Guide says: "If your iPhone isn’t working right, try restarting it.":


Restart iPhone - Apple Support


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