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User profile for user: anthony178
anthony178 Author
User level: Level 1
4 points

Canon LIDE 110 scanner not working on clean install of Big Sur, works on Upgraded Catalina to Big Sur

In my home we have a M1 MBP, and initially attempted to use the Canon scanner with the new computer, no go. The scanner doesn't show up in system preferences, Preview, Image Capture.


Canons drivers for Big Sur are for the LIDE 120, we tried those, they didn't work.


I thought maybe it's the M1?


Went to my MBA 2018 with (2 partitions, one was a clean install of Big Sur and one was upgraded from Catalina). I was on the clean install partition and same issue as the M1 MBP. I rebooted to the Catalina-Big Sur install and the scanner worked, like I remember it working.


Mind you the System Information for the USB port shows the scanner on all installs/computers.


I attempted to try and isolate the driver from the Catalina-Big Sur partition and send it over to the other Big Sur installs but nothing happens.


I attempted the latest copy of VueScan 9.7.62 and that worked immediately.


Options here:


  1. Keep booting into Catalina-Big Sur partition when we need to scan.
  2. Spend $40 on VueScan
  3. Apple provides a solution. (Preferred)
  4. Someone else helps us figure it out off my findings.


Extra note I had a 2019 iMac also Catalina-Big Sur and that worked as well. So there's some driver support that is dropped from the clean install of Big Sur.


Currently on 11.4 now on all computers.

MacBook Air (2020 or later)

Posted on Aug 10, 2021 6:07 PM

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User profile for user: anthony178
anthony178 Author
User level: Level 1
4 points

Posted on Aug 14, 2021 8:30 PM

After I posted this post, an article was released regarding macOS and Scanners: https://forums.appleinsider.com/discussion/223376/apple-promises-macos-scanner-fix-in-a-future-update

  1. Linking to: https://support.apple.com/en-us/HT212756 :
  2. Quit any apps that are open.
  3. From the menu bar in the Finder, choose Go > Go to Folder.
  4. Type /Library/Image Capture/Devices, then press Return.
  5. In the window that opens, double-click the app named in the error message. It's the name of your scanner driver. Nothing should happen when you open it.
  6. Close the window and open the app you were using to scan. A new scan should proceed normally. If you later choose to scan from a different app and get the same error, repeat these steps.

(The above didn't solve my issue but got me thinking...)


I followed those instructions but they didn't help, but got me thinking about my other partition which still work for scanning.

I went to that partitions' (Catalina to Big Sur OS) Library/Image Capture/Devices and copied and replaced my /Devices folder on my other partition (Big Sur OS only) and the scanner showed up but the software wouldn't work.


I thought where else could this software/drivers be? And I went to the /Library/Printers folder and copied and replaced the folders and it worked! I can scan again on either of the partitions and sent the same files to another family members M1 MBP and it worked for them.


Point of this is Apple pulled driver support for this scanner in Big Sur, and I'm not sure why. But I figured out a work around. Hope it can help someone else.



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User profile for user: anthony178
anthony178 Author
User level: Level 1
4 points

Aug 14, 2021 8:30 PM in response to anthony178

After I posted this post, an article was released regarding macOS and Scanners: https://forums.appleinsider.com/discussion/223376/apple-promises-macos-scanner-fix-in-a-future-update

  1. Linking to: https://support.apple.com/en-us/HT212756 :
  2. Quit any apps that are open.
  3. From the menu bar in the Finder, choose Go > Go to Folder.
  4. Type /Library/Image Capture/Devices, then press Return.
  5. In the window that opens, double-click the app named in the error message. It's the name of your scanner driver. Nothing should happen when you open it.
  6. Close the window and open the app you were using to scan. A new scan should proceed normally. If you later choose to scan from a different app and get the same error, repeat these steps.

(The above didn't solve my issue but got me thinking...)


I followed those instructions but they didn't help, but got me thinking about my other partition which still work for scanning.

I went to that partitions' (Catalina to Big Sur OS) Library/Image Capture/Devices and copied and replaced my /Devices folder on my other partition (Big Sur OS only) and the scanner showed up but the software wouldn't work.


I thought where else could this software/drivers be? And I went to the /Library/Printers folder and copied and replaced the folders and it worked! I can scan again on either of the partitions and sent the same files to another family members M1 MBP and it worked for them.


Point of this is Apple pulled driver support for this scanner in Big Sur, and I'm not sure why. But I figured out a work around. Hope it can help someone else.



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Canon LIDE 110 scanner not working on clean install of Big Sur, works on Upgraded Catalina to Big Sur

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