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Hello, I've tried clearing my history on Safari on my version 10 MacOS, but the button is greyed out. I've tried disabling screen time and restrictions, but it doesn't seem to work. Is there anything I can do to make the clear history button accessible again?
MacBook Pro (2020 and later)
Hello fecfek,
Thank you for reaching out in Apple Support Communities. We understand you're unable to clear the history and website data for Safari on your Mac. We'll be happy to help.
You mentioned that you're unable to turn off the restrictions for Screen Time. What happens when you attempt to disable Screen Time? You may have a Screen Time passcode enabled. You'll want to follow these steps, if that's the case: Set, change, or remove a Screen Time passcode on Mac
If you forgot the Screen Time passcode, you can reset it. Here's how: If you forgot your Screen Time passcode
Kind regards.
Hello fecfek,
Thank you for reaching out in Apple Support Communities. We understand you're unable to clear the history and website data for Safari on your Mac. We'll be happy to help.
You mentioned that you're unable to turn off the restrictions for Screen Time. What happens when you attempt to disable Screen Time? You may have a Screen Time passcode enabled. You'll want to follow these steps, if that's the case: Set, change, or remove a Screen Time passcode on Mac
If you forgot the Screen Time passcode, you can reset it. Here's how: If you forgot your Screen Time passcode
Kind regards.
fecfek,
We appreciate you for getting back to us and for providing us those details. By any chance is your Apple ID account under your Mac user account managed by an adult or family organizer for Family Sharing within Screen Time? If so, we suggest to have the family organizer turn off Screen Time: Turn off Screen Time on your Mac
If your Apple ID account is not managed by a family organizer, we recommend to restart your Mac in safe mode. Once you're in safe mode, please restart your Mac as normal and see if you continue to experience the same behavior. Here's how to restart your Mac in safe mode: How to use safe mode on your Mac
Please keep us posted with the results.
Best regards.
When I attempt to disable screen time, the button in the top right corner cannot be found. I've done this before but for some reason this time the turn off button isn't in the top right corner like usual.
How to clear greyed history on Mac
