Hi. I have noticed that whenever I add a ticket to Apple wallet, it squashes or distorts the original square QR code (on the ticket) into a short, wide rectangle (in Apple wallet). For this reason, I have avoided using Apple wallet for tickets. I am just wondering whether other people have experienced this, whether the codes will still work in this distorted form and if not, how to fix it. Thanks for any help you can provide.
iPhone X, iOS 14
How are you importing the ticket? The vendor likely provides a link to add the pass (or similar).
These are valid formats. Your email may contain a QR code, and after adding the pass through the vendor, it may convert to a different format. Provided that you're using the official links, you should be fine.
I have uploaded pictures of the original ticket with the square QR code and the "Add to Apple Wallet" button. The second shot shows what the QR code looks like once it has been added to Apple Wallet. My question is whether the distorted QR code in Apple Wallet will still work or not even though it is completely different. Thanks
Sorry, I'm not talking about the different code formats (barcodes, QR codes, etc). What I mean is that when I receive an email from a ticket vendor, the QR code is square and has the typical "pixelated" pattern on it. However, after importing the ticket to Apple Wallet, the QR code is no longer square; it is rectangular and the pattern looks completely different. The problem is not the format; the problem is that Apple Wallet completely changes what it looks like. Thanks
I have never witnessed that behavior and I've used Wallet for tickets, barcodes and QR codes for store rewards cards, parking passes, and airline boarding passes. Are you using any Accessibility settings on your iPhone, such as Zoom? I would check with the vendor sending your the ticket/pass and see if they have experienced any problems in the past.
Thanks, everyone, for your answers. I appreciate it.
Sorry to be so pedantic about this, but can anyone explain what is actually happening when I add a ticket to Apple Wallet? Specifically, when I add a ticket, is Apple Wallet converting the QR code into a barcode? I mean the "barcode" in my second shot, above, doesn't really look like any barcode I've ever seen. True, it has bars on each end, but in the middle it looks like a "melted" or "compressed" QR code (at least to me). Isn't a barcode made up only of bars?
Is Apple Wallet [see my second screenshot, above] a) using an actual barcode, b) creating its own code using a proprietary format, c) using an accepted format that is used elsewhere but that I've never seen, d) distorting the QR code but still rendering it in a format that is actually readable, or e) other?
Again, thanks for your help so far. If someone could clarify exactly what this is, I would really appreciate it. Thanks!
No, the pass in Apple wallet is governed by the sponsoring agency. They can choose from any of a number of formats (the image I uploaded earlier) each is equally valid. So your code is not being distorted in any way; it's just using a different kind of bar code to convey the same information. The developer could have equally chosen a QR code to display on the pass but elected not to do so, for any number of reasons.
Thanks again. So, just to be clear, the sponsoring agency (in this case, an event booking agency) prefers one format (in this case, QR codes) for the web-based version of the ticket but prefers a completely different format (the "barcode" as you refer to it) once it is in Apple Wallet, and Apple Wallet has nothing to do with it? What is the "industry name" for this type of squished, melty barcode, or does no one distinguish between them?
Correct. Apple has nothing to do with. That's a pdf417 2-dimensional barcode. It can encode a lot (relative to other codes) of data and nearly any scanner can read it (unlike a QR code)
Codes still work. Some places retain a square QR code. Others use any of a number of barcode formats. The data stored in the code is the same.
It should work. The top shot is a QR code. Your bottom photo is a bar code. It appears that the number below the image is similar. If it is the same, it should work.
Yup. That’ll work.
Thanks, muguy! That's the information I was looking for. I appreciate your help and patience. Cheers
Apple wallet distorts ticket QR codes
