Hey I pay 9.99 already a month as well as an additional 2.99 something is wrong here. I am not getting credit for my 9.99 which has been 2021. In fact today it was taken out of my checking. Now my iPad says I need to update.

My question is: in June 2021 I upgraded to 9.99 for storage. It has been taken out monthly, including today. I also have 2.99 taken also(???? Not sure why) yet my iPad and phone both say I need more storage and need to upgrade to the 9.99 plan. What the heck. I have it and why am I not getting credit. I can’t update iPad because it says I don’t have enough storage. Which is BS. How do I get credit for what I am being charged for? ASAP

iPad Pro, iPadOS 14

Posted on Aug 12, 2021 6:27 AM

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4 replies

Aug 12, 2021 9:51 AM in response to AndrePetey

The support article "If you see 'apple.com/bill' on your billing statement" explains how you can check your iTunes and App Stores purchase history, cancel subscriptions, and track possible sources of unrecognized Apple charges you may see on a bill. These may be purchases by family members if you are an organizer of a Family Sharing group, or possibly a second Apple ID you use. The article also provides a specific link for contacting Apple if you cannot trace the source of charges. Click on this link to read this article ➞ https://support.apple.com/HT201382 If you use Apple Card you may find this document helpful too: 'If you see an Apple Services charge you don't recognize on your Apple Card' ➞ https://support.apple.com/HT210618


Other possibilities to consider (not all may apply in your situation):

- Unanticipated amounts may be grouped charges ( https://support.apple.com/HT201359 ).

- Purchases can be made with your ID if your Apple ID is compromised (what to do ➞ https://support.apple.com/HT204145 ) or somebody else has access to your device (require purchase password ➞ https://support.apple.com/HT204030 ).

- If you only see a charge in emails or texts that are not official Apple receipts, it is likely phishing attempts ( https://support.apple.com/HT204759 ).

- If you are absolutely certain neither you, nor Apple, nor a Family Sharing member can account for a charge and it ONLY appears on a bill for a charge card you alone control, you may have been the victim of card fraud. Contact your financial institution.

- Small amounts of ~$1 may be an authorization hold that will be refunded (pending charge ➞ https://support.apple.com/HT201292 ).


If a purchase is listed in your purchase history and you want to ask for a refund, click on this link to "Request a refund for apps or content that you bought from Apple" --> https://support.apple.com/HT204084


If a reporting a problem request is unsuccessful or you have another issue you can also try clicking here ➞ https://support.apple.com/choose-country-region/media-services Select your country, then a product.

or:

Contact Apple for support and service --> "See a list of Apple phone numbers around the world."

Click here --> https://support.apple.com/HT201232


This link to 'Subscriptions and Billing' has a different layout of some (but NOT all) of the information provided above --> https://support.apple.com/billing

Aug 12, 2021 10:55 AM in response to AndrePetey

I can’t update iPad because it says I don’t have enough storage.

Refer to:

If you need more space for an update - Apple Support


If you have upgraded iCloud storage and are seeing a message on your device that storage is full then it is possible you are not making the best use of iCloud storage and need to use optimization features. If you do have optimization activated then it is possible you are exceeding your device's needs in terms of on-device storage and you need to buy a device with more storage.


Click on the link to learn how to optimize the storage on a device -->How to check the storage on your iPhone, iPad, and iPod touch - Apple Support

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Hey I pay 9.99 already a month as well as an additional 2.99 something is wrong here. I am not getting credit for my 9.99 which has been 2021. In fact today it was taken out of my checking. Now my iPad says I need to update.

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