Charged for Apple storage plan but don’t have it.

I’ve been paying $9.99 for the 2TB storage plan for months. Yesterday I received my Monthly Receipt, and also an email from Apple asking if I want to UPGRADE to the very plan I’ve been paying for.

So basically I’ve been paying $9.99 for over a year for a service I cannot access.

I only have 1 Apple ID.

How to do get this corrected/reimbursed with a human being as painless as possible?

I appreciate any help y’all!