Dear all,
I have a dispute with service center about is my case covered by Apple Warranty for Butterfly Keyboard or not.
May be someone could take a look at my keys photo and advise are there any membrane damages or not? The thing is I can not find any photos of keys with explanation.
MacBook
If you are willing to qualify to a Service Program you need to head directly to Apple or an AASP, because they are the only ones who can process Apple parts. Third-party service providers can do diagnostics but they cannot handle official Apple parts for a Service Program.
Also something to have in mind -> "The program covers eligible MacBook, MacBook Air, and MacBook Pro models for 4 years after the first retail sale of the unit"
We are not Apple employees here. Regardless of what photos you provide us (you didn't provide any,) we are not "qualified" to verify anything about your MacBook's keyboard issue. Only an Apple technician can make that determination ... and it sounds like they did. If you are not satisfied with what they provided you, I suggest you contact the manager of the service center and see if they can help get this resolved for you.
The following is the Apple service program for Mac notebook keyboards for your reference:
I was hoping that here could be some ex Apple engineers, who can help me.
As I mentioned in previous reply, my Mac has been checked by two different service centers. And the second one said that that my MacBook is under the Service Program coverage. That's why I am a bit confused. :)
Thanks for your reply!
The problem is my Mac has been checked by two different service centers. And the second one said that that my MacBook is under the Service Program coverage. :)
Anyway, thanks for your reply!
If Apple or an AASP have already checked the keyboard and they told you that is not under the Service Program coverage thats it, final word.
Both of them have the same material and visual guides to determinante if the computer qualifies for the program.
MacBook 12 inch keyboard
