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Activation

My mom got a new phone and I’m using her old one. I reset it to factory settings and I can’t get past the activation setting what do I do.

iPhone 8 Plus, iOS 14

Posted on Aug 12, 2021 11:25 AM

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Level 10

149,543 points

Posted on Aug 12, 2021 11:28 AM

Your mom's phone is activation locked. She needs to remove her Apple ID from it in order for you to use it.

Have her got through the steps in the following support article:

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