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Scantrell89 Author

Level 1

4 points

Missing folder

After the last update I did on my phone one of my albums is gone aside from a few videos. I’ve looked up ways to retrieve them but none have worked.

iPhone 8 Plus, iOS 14

Posted on Aug 12, 2021 3:18 PM

Best reply

TheLittles

Level 10

192,691 points

Posted on Aug 12, 2021 3:31 PM

Scantrell89 Said:

"Missing folder: After the last update I did on my phone one of my albums is gone aside from a few videos. I’ve looked up ways to retrieve them but none have worked."

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A. Start with a Restart:

Manually Restarting your iPhone:

Go To: Settings
Select: General
Scroll to: the Very Bottom
Select: Shut Down
Slide Finger: to the Right
Wait: 30 Seconds
Power One: the iPhone
View this Once More

B. iCloud:

If of no success, sign out of iCloud on it, and then sign back in. See if it then shows as it should.

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Missing folder

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