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85mg500 Author

Level 1

4 points

Printer setup error: Unable to communicate with the printer

I have a brand new 24" iMac. Bought a new HP ENVY 6055. Setup went smoothly until the very end. Could select, but not add printer. HP Technical Support could not help, and suggested getting a replacement printer. I took back the HP and got a Brother inkjet instead. Same thing happened. I have an Apple Extender to increase the range of my internet--could this have anything to do with the problem? Can I use a USB cable instead of AirPrint? (I have an Anker adapter).

iMac 24″, 11.3

Posted on Aug 13, 2021 11:14 AM

Top-ranking reply

rkaufmann87

Level 10

144,958 points

Posted on Aug 13, 2021 11:24 AM

Please uninstall any HP and Brother software you may have installed and follow the directions in Add a printer on Mac

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Printer setup error: Unable to communicate with the printer

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