How to install a Laser jet pro M15a printer in my iMac and MacBook?

did anybody solve the problem before?



[Re-Titled by Moderator]


Posted on Aug 13, 2021 1:16 PM

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Posted on Aug 13, 2021 1:22 PM

Welcome to the Apple Support Communities.


First, delete all HP software. Next, Reset the Mac printing system to solve a problem - Apple Support. Finally, Add a printer on Mac - Apple Support.


Cheers,


Jack

3 replies

Aug 13, 2021 3:56 PM in response to mariagrazia298

Hi,


There is an HP Easy Admin tool for Mac that allows administrators to download drivers without a connected printer. If there is a problem with HP Easy Start or HP Smart, you may want to try this tool for HP LaserJet Pro M14-M17 drivers.

https://support.hp.com/us-en/document/c06164609


As always when testing printer drivers, make sure that (multiple) backup copies of important files (documents, photos, et cetera) are available before you start.

Aug 13, 2021 1:29 PM in response to mariagrazia298

Hello, mariagrazia298.


Have you downloaded the latest driver(s) for your OS version from the HP website?

https://support.hp.com/gb-en/drivers/selfservice/hp-laserjet-pro-m14-m17-printer-series/16647043/model/16647044


What problem are you having?

Are you getting any sort of error message?


Reset the Mac printing system to solve a problem - Apple Support:

https://support.apple.com/guide/mac-help/reset-mac-printing-system-solve-a-problem-mh14001/mac


Do you have any anti-virus software running on your Mac?

If so, disable or uninstall it before you try to install the printer driver.

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How to install a Laser jet pro M15a printer in my iMac and MacBook?

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