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padmaja273 Author

Level 1

4 points

iPhone 12 Pro Max photos are dark and dull but videos are good

My photos turn out dark and dull while the videos are really good. I saw a previous reported problem in Feb (about 150 people also said they had the same issue), for which Apple support directed the user to the photos HDR setting. My HDR is turned on already. My husband’s and son’s same model works just fine, me compared that my camera settings are exactly the same as theirs, but no avail. I hate to have spent so much on this phone… looks like a device defect to me

iPhone 12 Pro Max

Posted on Aug 14, 2021 11:00 AM

Top-ranking reply

LD150

Level 10

91,495 points

Posted on Aug 18, 2021 2:34 PM

Contact Apple Support directly to start an investigation and possible repair under warranty.. Depending on your region, you may be able to reach them here: contact Apple Support

or https://www.apple.com/retail/geniusbar/

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iPhone 12 Pro Max photos are dark and dull but videos are good

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