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MS Office migration issue - recent files not accessible after migrating to new macbook pro

I've just migrated to a new macbook pro. All files across ok. However I can't open files from the "recent" tab on powerpoint, excel or word. I've tried deleting the recent and opening fresh but that doesn't work ether consistently. How can I fix this?

Posted on Aug 15, 2021 2:25 AM

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Question marked as Top-ranking reply

Posted on Aug 15, 2021 10:21 AM

JamesPlondon wrote:

I've just migrated to a new macbook pro. All files across ok. However I can't open files from the "recent" tab on powerpoint, excel or word. I've tried deleting the recent and opening fresh but that doesn't work ether consistently. How can I fix this?


Update your Microsoft software to be compatible.


The current Office for Mac; Office 365 or Office 2019 (One-time purchase) are OK with Catalina/Big Sur



How do I upgrade Office?

https://support.office.com/en-us/article/how-do-i-upgrade-office-ee68f6cf-422f-464a-82ec-385f65391350

compare:

https://products.office.com/en-us/compare-all-microsoft-office-products?&activetab=tab:primaryr1


Office Home & Student 2019:

https://www.microsoft.com/en-us/microsoft-365/p/office-home-student-2019/cfq7ttc0k7c8?activetab=pivot:overviewtab


Office Home & Business 2019: This stand alone includes Outlook—

https://www.microsoft.com/en-us/microsoft-365/p/office-home-business-2019/cfq7ttc0k7cq?activetab=pivot:overviewtab



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3 replies
Question marked as Top-ranking reply

Aug 15, 2021 10:21 AM in response to JamesPlondon

JamesPlondon wrote:

I've just migrated to a new macbook pro. All files across ok. However I can't open files from the "recent" tab on powerpoint, excel or word. I've tried deleting the recent and opening fresh but that doesn't work ether consistently. How can I fix this?


Update your Microsoft software to be compatible.


The current Office for Mac; Office 365 or Office 2019 (One-time purchase) are OK with Catalina/Big Sur



How do I upgrade Office?

https://support.office.com/en-us/article/how-do-i-upgrade-office-ee68f6cf-422f-464a-82ec-385f65391350

compare:

https://products.office.com/en-us/compare-all-microsoft-office-products?&activetab=tab:primaryr1


Office Home & Student 2019:

https://www.microsoft.com/en-us/microsoft-365/p/office-home-student-2019/cfq7ttc0k7c8?activetab=pivot:overviewtab


Office Home & Business 2019: This stand alone includes Outlook—

https://www.microsoft.com/en-us/microsoft-365/p/office-home-business-2019/cfq7ttc0k7cq?activetab=pivot:overviewtab



Sep 8, 2021 10:24 AM in response to leroydouglas

Is the original MS Office license code needed to complete migration? I have two 2015 MacBook Pros each with its own license for MS Office 2019. MacBook A is mine; MacBook B is shared by wife and son (separate user IDs). I plan to migrate all wife's data with MS Office from MacBook B to a new 2021 Macbook Air. I don't know which license code goes with which MacBook Pro. Is there a way to determine which goes with what?

Sep 8, 2021 12:19 PM in response to FredOK

FredOK wrote:

Is the original MS Office license code needed to complete migration? I have two 2015 MacBook Pros each with its own license for MS Office 2019. MacBook A is mine; MacBook B is shared by wife and son (separate user IDs). I plan to migrate all wife's data with MS Office from MacBook B to a new 2021 Macbook Air. I don't know which license code goes with which MacBook Pro. Is there a way to determine which goes with what?

Maybe a question for the Microsoft Help Communities.

MS Office migration issue - recent files not accessible after migrating to new macbook pro

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