"Updating Cards" message when trying to pay with Apple Pay

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Level 1

37 points

"Updating Cards" message when trying to pay with Apple Pay

Hi. I've been experiencing this issue for some time now (more than 1 month). When I try to pay with my phone (double-pressing the power button to trigger apple pay) it would appear the card on the screen but there's a message saying:

Updating cards

Apple Pay will be available when updates are complete.

I'm on iPhone X with iOS version 14.7.1. I tried turning off/on the iphone but wouldn't fix the problem. I can use the physical card, so it's not a problem with the bank, it seems to be a software issue.

Thanks.

iPhone X

Posted on Aug 16, 2021 11:04 AM

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Answer 1

Top-ranking reply

jcasapple

Community Specialist

Aug 17, 2021 8:27 AM in response to jordi.llobet

Hi jordi.llobet,

Welcome to Apple Support Communities! We're glad you've reached out for help with this issue you're experiencing adding and using your cards in Apple Pay. We'll be sure to point you in the right direction.

To start, let us know if it helps to update your card information following the instructions in this guide, in the section titled, "Update your billing and contact information":

Manage the cards that you use with Apple Pay - Apple Support

Note that if your card issuer does not support automatic updating of your cards, it may be necessary to remove and then re-add the affected cards.

If you find that the issue persists, ensure that your iPhone is fully updated. Here's a guide to help:

Update your iPhone, iPad, or iPod touch

Next, if it's still unresolved, you'll want to reach out to Apple Support directly for help from their Apple Pay specialists. Here's a direct link to get started:

Get Support

Have a great day!

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Answer 2

jcasapple

Community Specialist

Aug 17, 2021 1:38 PM in response to jordi.llobet

Hi jordi.llobet,

In that case, we can recommend joining a different Wi-Fi network, or switching to cellular data before trying again.

If the issue persists, you'll want to reach out to Apple Support directly to speak with an expert who can assist you with Apple Pay:

Apple - Support - Topic Selection

Take care!

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Answer 3

jordi.llobet Author

Level 1

37 points

Aug 17, 2021 9:56 AM in response to jcasapple

Hi jcasapple

Thank you very much for the response. I tried the steps you mentioned but it didn't seem to fix the issue.

Updated the Billing address, even though I updated it to the same one that I was before.
Updated the email.
Updated the phone. I actually just added the USA pre-fix +1, the rest was already correct
All the previous steps didn't seem to make the trick so I turned off/on the device (iPhone X).
Since step 4 didn't fix the issue either I deleted the Apple Card from the iPhone Wallet.

Now I seem to have even a worst issue, which is I can't add the Apple Card back into my wallet.

This is what I see right now when trying to add the Apple Card back to the Wallet.

Thanks, everyone!

Have a nice day!

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"Updating Cards" message when trying to pay with Apple Pay

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