You can make a difference in the Apple Support Community!

When you sign up with your Apple Account, you can provide valuable feedback to other community members by upvoting helpful replies and User Tips.

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

User profile for user: marthaleung
marthaleung Author
User level: Level 1
11 points

HP Scanner 3

Followup troubleshooting for my HP Deskjet 2130 installed in my new Mac mini with Big Sur 11.5.2

previous thread is here"

https://discussions.apple.com/thread/253044883


After a lot struggles, eventually HP printer driver had been installed with help of HP Easy Admin.

Printer function is good but we cannot use scanner function.

Every time I clicked on open scanner or HP Easy Scan, the Finder prompt me with a message "You do not have permission to open the application "HP Scanner 3". Contact your computer or network administrator for assistance.

Both user on this Mac mini is administrator and I tried to click on HP Easy Scanner on both user profile, same message prompted on screen. I've no idea we had this "HP Scanner 3" application.

How do we able to use our scanner? Do anyone knows how to solve this problem?

Posted on Aug 16, 2021 11:54 PM

Reply
Question marked as Top-ranking reply
User profile for user: Eau Rouge
Eau Rouge
User level: Level 8
42,602 points

Posted on Aug 17, 2021 12:23 AM

Click once on your Desktop.

Click on Go in the menubar.

Select Go To Folder.

Enter this text,


/Library/Image Capture/Devices


press Go


A new Finder window will open with Devices highlighted.

Control-click on HPScanner3.app and press Open.


Does your scanner work now.

View in context

Similar questions

3 replies

HP Scanner 3

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.
Learn more Sign up