I have had help with an Apple Support person recently with this issue... but it's happened again.
I can access shared albums on my laptop. BUT I CANNOT access photos that belong to me and are saved in the Cloud. The album titles in the photos menu are greyed out and I cannot click on them. Last time I accessed my photos they were working fine... now they're not.
Please help!
MacBook Pro 13″, macOS 11.5
Hello keely124,
Thank you for reaching out in Apple Support Communities. We understand the menu options for accessing your photos are greyed out. We'll be happy to help.
Have you had a chance to verify if iCloud Photos is turned on in the Photos app? If not, let's verify that by following these helpful steps: Set up and use iCloud Photos
In addition, we suggest to see if there are set limits or downtime usage for apps on your Mac. Here's how: Use Screen Time on your Mac
We look forward to hearing back from you with an update.
Kind regards.
keely124,
Thanks for getting back to us and for verifying that information. To review this behavior further, we recommend to contact Apple Support. You can contact them through this link here: Get Support
Best regards.
Thanks... iCloud is already set up. There are no limits set at all.
Photo albums greyed out and not accessible
