Apple Intelligence is now available on iPhone, iPad, and Mac!

Looks like no one’s replied in a while. To start the conversation again, simply ask a new question.

Face ID not working. Settings up to date

Face ID not working. Software up to date.

iPhone 11

Posted on Aug 20, 2021 3:07 AM

Reply
Question marked as Top-ranking reply

Posted on Aug 20, 2021 3:15 AM

See this support article:--> If Face ID isn't working on your iPhone or iPad Pro – Apple Support

and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If the issue persists, contact Apple Support directly, using this link:--> Get Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

1 reply
Question marked as Top-ranking reply

Aug 20, 2021 3:15 AM in response to marlena154

See this support article:--> If Face ID isn't working on your iPhone or iPad Pro – Apple Support

and/or this one:--> If an alert says Face ID has been disabled on your iPhone or iPad Pro - Apple Support


If the issue persists, contact Apple Support directly, using this link:--> Get Support , or make an appointment and have your device inspected at an Apple Store or AASP (Apple Authorized Service Provider) among this list:--> Apple – Location Selector. After checking it out, they'll give you all the available options.

Regards

Giulio

Face ID not working. Settings up to date

Welcome to Apple Support Community
A forum where Apple customers help each other with their products. Get started with your Apple Account.