iPhone 7 speaker button greyed out ,microphone issue

Question

iPhone 7 speaker button greyed out ,microphone issue

Hi there,

My iphone 7plus has the same problem after updating to ios 14

I connected my phone to Bluetooth earphone once, and after that my phone cannot make any calls. The speaker option is grey and cannot hear any sound.

Music and videos are fine through the speaker.

Voice memo not working.(red record button grey out)

I can only make calls through Bluetooth earphone connected now.

iPhone 7, iOS 14

Posted on Aug 20, 2021 3:42 PM

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Answer 1

TammyW_03

Community Specialist

Aug 21, 2021 11:39 AM in response to satnamfromthames

Hello satnamfromthames,

We're glad you thought to ask Apple Support Communities about the issue you're having with the sound during calls. You've done a great job of isolating this down to a possible hardware issue. We recommend having your iPhone in for service. To look into your available options, check the following link. Note, you may need to change to your region to see all available options: iPhone Repair and Service

Thanks, and take care.

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iPhone 7 speaker button greyed out ,microphone issue

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