can not sign into my iCloud account on my Mac

Suddenly, I can not sign into my iCloud account on my 2018 MacBook Air. I get the message "This Apple ID has been locked for security reason." The message shows an old Apple ID, not my current Apple ID.

I've signed out and back in. Restarted computer.

I've reset my iCloud password.

I'm still locked out.

iCloud services on my iPhone and iPad are fine.

MacBook Air

Posted on Aug 21, 2021 5:18 PM

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2 replies

joel12mat

Level 3

654 points

Aug 21, 2021 5:47 PM in response to Russell Jones1

Hello,

I noticed you mentioned that the Apple ID shown in the message is your old one. That is some important information and I am glad you mentioned it. If the support article below does not help, its best to contact Apple Support since iCloud is functioning normally on your iPhone and iPad but not on the mac even though it is the same account on all three devices.

Support article: If your Apple ID is locked or disabled - Apple Support

Aug 23, 2021 8:56 AM in response to joel12mat

Contacted Apple Support. Deleted the local Keychain file on my Mac. Resolved!

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can not sign into my iCloud account on my Mac

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